FAQ
You can come and pick up/return your bikes anytime during our agencies opening hours.
It is not possible to return the bikes or leave the bikes outside when our agencies are closed. You may loose your deposit of garantee.
A lock (1 for 2 bikes), a pump and a repair kit (for puncture) are included with every rental.
Punctures are very rare because our bikes are equipped with Schwalbe puncture resistant tyres. We provide you with a repair kit and spare inner tubes as part of the rental, if you need to deal with a puncture.
We deliver and/or pick up bikes along the Loire By bike path.
This offer is only available for delivery and pick up at/from your accomodations (hotels and B&B only).
Generally, expect an average speed of about 15 to 20 km/h for relatively flat routes. If you’re an experience cyclist, we recommend between of 50km to 70km per day. If you’re athletic, 60km to 100km per day is possible. With a child, plan on a daily distance of up to 40km. Remember to take into account time spent for visits when planning your trip.
Our Standard hybrid bikes are made by the French brand ARCADE. We offer two frame types: women’s & men’s. They’re more comfortable than trekking hybrids bikes.
Our Trekking hybrid bikes (American brand TREK and GIANT) comes in only one frame type: men’s. We recommend Trekking bikes for longer journeys because they are sportier, more efficient, and lighter. The choice of the bike, classic or trekking, depends on your budget and also the distance to be travelled. For trips further than 40km per day, or for longer than 4 days, we recommend the trekking bike.
We do not have suitable equipment for children under one year old.
We’re not able to transport clients. We only offer the transport of our bikes.
We will require a valid piece of identification and a credit/bank card. If you wish, you can also present your booking confirmation.
The amount of the deposit of garantee varies according to the equipment hired:
- Classic hybrids : 300 € per bike
- Trekking hybrids : 500 € per bike
- Gravel: 800 € per bike
- Electric Bike: 1400 € per bike
- Child bike, trailer, piccolo: 200 € per equipment
The deposit is payable by credit/bank card (VISA or MasterCard only) in all our agencies. The deposit amount is not debited from your account, but is simply a pre-authorisation made to your bank. This authorisation is cancelled upon return of the undamaged bikes and equipment.
We recommend that you do not exceed more than 25 kg of weight on the pannier racks, and 30 kg on luggage trailers.
For all last minute hire requests, we advise that you directly call the agency from which you wish to leave.
If you wish to rent the bikes or equipment for longer than expected, or to change your arrival point, please contact us directly on: 02.47.61.22.23
For any issues with your rental bikes please call at : 02 47 61 22 23
In case of problems there are two options:
Can you still ride? If yes, we will direct you to our nearest rental shop for repairs, or a change of equipment (subject to availability).
Has your bike stopped working, and you cannot ride any further? We can help you troubleshoot, or change the bike (subject to availability).
Our bikes are routinely inspected and serviced. If the problem is due to misuse, the repairs and call-out costs are at the customer’s expense. If there is a maintenance problem on our part, the costs are at our expense.
From mid-June to mid-September, you can travel with you bikes on-board the regional InterLoire trains (TER) between Orléans and Le Croisic. Simple present your train ticket to board your bike free of charge in a specially-adapted carriage.
Outside of this period, most TER trains offer this service, but please check when buying your ticket if the train has a carriage for bike and if there is an additional cost.
-> More information on the Loire By Bike website.
A card imprint is pre-authorisation of payment. We check that you have the funds corresponding to the deposit of guarantee for each bike.
Essentially, the amount is ”blocked” during the time of the rental. The card imprint is cancelled when the bike(s) is returned to the agency. The amount is not debited, but can appear so on you bank details. We invite you to check with your bank on how they handle card imprints.
What is covered :
All accidental breakage of the bike
- Theft by mugging / break-in
- Theft of the bike attached to a fixed point with the bike lock provided
What is excluded:
- Theft of the bicycle not attached to a fixed point
- Non-fixed accessories (pump, bike computer, battery …)
- Punctures and wear and tear damage (e.g. broken brake cable, scratches)
- Not following the renter’s instructions
In case of problems:
- Sworn statement directly to the renter
- A declaration to the police must be made within 24 hours.
- Break: A deductible of 10% of the repair with a minimum of 10€
- Theft: A deductible of 10% of the value of the bike
We offer an optional theft and damage guarantee for your bank rental.
If you chose the guarantee, during your rental you are covered for:
- Accidental damages
- Theft by mugging / break-in
- Theft of the bike attached to a fixed point with the bike lock provided
In case of damage, 10% of the repair(s) amount (min 10 euros.) is at your charge to pay or will be deduced from the deposit.
In case of theft or totalled bikes covered by the guarantee, the deposit amount reduced by the guarantee will be debited.
Without the guarantee, the deposit amount corresponding to the value of the bike(s) will be debited.
